Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide when interacting with our poker venue, restaurant, or website.

• Contact details: name, email address, phone number, and postal address.
• Booking details: date and time of poker sessions, tournament registrations, and restaurant reservations.
• Payment information: processed securely by third-party providers; we do not store full card details.
• Communications: correspondence you send to us, including inquiries and feedback.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.

How We Use Your Information

We use your personal information to provide and improve our offline poker and dining services.

• To manage poker table bookings, tournament registrations, and event participation.
• To process restaurant reservations and communicate about your dining experience.
• To respond to inquiries and provide customer support.
• To send you information about upcoming poker events and promotions, where you have opted in.
• To comply with legal obligations and protect the security of our venue and website.

Legal Basis for Processing

Card Campparkes complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We process personal information with your consent, which you provide when making a booking or inquiry. Processing is necessary to perform a contract with you, such as a poker table reservation or restaurant booking. We may process information to comply with legal obligations or protect our legitimate interests, such as ensuring venue security.

Data Retention and Security

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking and reservation data is retained for a reasonable period to manage services and resolve disputes. Marketing communications data is retained until you unsubscribe or withdraw consent. Legal obligations may require longer retention for tax or regulatory purposes.

Security Measures

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, or disclosure.

• Data is stored on secure servers with access controls.
• Payment information is processed by PCI-compliant third-party providers.
• Staff are trained on privacy obligations and confidentiality.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Requests can be made via email to [email protected] or by phone at +61 438 275 614. We will respond to access requests within a reasonable timeframe as required by law.

Opt-Out and Complaints

You may opt out of marketing communications at any time and lodge a complaint if you believe your privacy has been breached. To opt out, use the unsubscribe link in emails or contact us directly. Complaints can be directed to our privacy officer at the contact details above. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Essential cookies are necessary for the website to function, such as remembering your consent preferences. Analytics cookies help us understand how visitors use the site, but do not identify you personally. You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

Third-Party Services and Disclosure

We may share personal information with trusted third-party service providers who assist in operating our poker venue and restaurant.

• Payment processors to handle transactions securely.
• Booking and reservation platforms to manage poker table and restaurant bookings.
• Email marketing services to send communications you have opted into.
• Legal or regulatory authorities when required by law.

International Data Transfers

Card Campparkes stores personal information on servers located in Australia. Some third-party service providers may process data outside Australia, and we take steps to ensure appropriate safeguards are in place. Where data is transferred overseas, we require contractual protections consistent with Australian privacy law.